Terms & Conditions
Please read our Terms and Conditions carefully before booking any classes/courses/workshops or signing up for SYNERGY membership. All clients are solely responsible for reading and following our guidelines so everyone can have an enjoyable and safe session, while we maintain and sustain our community studio. By signing up for membership, attending class and signing in during each class participation, you have read the TERMS and are agreeing to all our guidelines and policies. Updated as of July 8, 2021.
These Terms of Service (these “Terms”) establish the terms and conditions that govern your access to and use of our studio (indoor & outdoor), facilities, websites, virtual classes and mobile applications, including any content or information provided as part of these services (collectively referred to herein as the “Services”.) By accessing, browsing, downloading, using or registering for our Services, you are accepting and agreeing to be bound by these Terms and our Privacy Policy, and you are entering into a legally binding agreement with SYNERGY STUDIOS, LLC., and the family of events and activities operating under the SYNERGY STUDIOS brand (collectively referred to herein as “SYNERGY STUDIOS,” “we,” or “us”). We try and offer you the best services possible. In order to do that, please be sure that you're booking the correct service and can attend classes, workshops, and be able to use the membership or services in the specified time allotted. We do not offer refunds of classes, memberships or workshops purchased. Its your responsibility to read our guidelines before purchasing. Non use of services are not grounds for a refund. In some instances, per our discretion we can apply a credit to your account.
HEALTH COMMITMENT STATEMENT
OUR COMMITMENT TO YOU
We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards as set out by the register of exercise professionals.
If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
YOUR COMMITMENT TO US
You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advise.
You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.
You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a staff member available who has first-aid training.
If you have a disability, you mush follow any reasonable instructions to allow you to exercise safely.
BOOKINGS & CLASS CANCELLATION POLICY
BOOKING A CLASS
Your membership may entitle you to book classes or activities which are included in your membership.
In order to make booking fair and sustainable for all our members we ask that all members are considerate of others and do not book an unreasonable number of sessions which may have an impact on other members’ ability to use their membership. Should members book multiple daily sessions we reserve the right to cancel any bookings we deem to be excessive including any sessions that are sequential where it is clear that the customer could not undertake both at the same time.
Advance bookings can be made monthly online via our website, or in person at our premises (subject to availability). It is your responsibility to ensure that you have made your booking and submitted payment correctly.
CANCELLING A BOOKING - $10
You many cancel your booking, without charge, up to 24 hours before the start of the session/class that you have booked. If you’re a non Synergy Member, a refund will be made to your chosen payment method or you will be given the opportunity to book another available class of the same cost (providing the re-scheduled date is within 24-48 hours of cancellation date.)
If you cancel your booking within the 24 hours before the start of the session/class you have booked, you will be charged a cancellation fee of $10. Fees may be deducted with your credit card on file.
If you cancel a previously made booking within 24 hours of the allocated start time, no refund will be given, but you will be given the opportunity to book onto another class of the same cost.
You may cancel a booking on the website, by phone or in person at the studio.
NO-SHOW POLICY
A no-show is when a member misses a class or does not show up without cancelling 24 hours prior to the scheduled class time. In this case, you will be charged a “no show” fee of $10.
SINGLE CLASS DROP-IN
If you’re currently not a Synergy Studios member and would like to avail of classes on the schedule, the drop in rate for all Adult classes is $15.
CANCELLATION BY US
In the event that we cancel a class/classes or workshop/event that you have booked, for reasons outside of our control we will contact you by email or telephone to let you know. At the time of cancellation we will offer you the choice between receiving a full refund or being transferred to a class/workshop at an alternative date and time.
We may cancel your membership without notice if you commit a material breach of this agreement including, but no limited to, a breach of the SYNERGY STUDIOS rules, abuse or threatening behavior or vandalism or illegal activity.
We may cancel your membership without notice if you continually fail to cancel class.
We may cancel your membership with immediate effect if:
you have breached any terms and conditions of this agreement; or
membership fees or other charges remain unpaid 7 days after the due date
such a breach is not remedied by you within seven (7) days, after being notified by us.
BOOKING CONFIRMATION
Your booking is not complete until you have received a booking confirmation. Please make sure you receive a booking confirmation before you attend the class. If you do not receive confirmation please contact us by phone, email or in person.
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What are your Studio Hours of Operations?Synergy I (P&R) Monday, Wednesday, Friday: 5AM-1:30PM 5AM-8PM Tuesday, Thursday: 5AM-7AM, 12AM-1PM, 5-8PM Saturday: 6AM-12PM Synergy II Tuesday: 12PM-1PM, 5PM-6:30PM Thursday: 5PM-8PM Friday: 5PM-630PM Saturday: 9:30AM-12PM
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I want to learn more about what Synergy Studios provides. What do I do?Call us at at 671-472-YOGA(9642) or visit us at one of our locations to learn more.
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I'd like to book a session for a company team building event at Synergy. What do I do?We'd love to have you over in our studios! Please contact us by phone (671-472-9642), email (synergystudios671@gmail.com) or by visiting Synergy I.
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How can I contact the studio? Where are you located?Call us at 671-472-YOGA (9642) Email us at synergystudios671@gmail.com Visit us at our locations: Synergy I: https://maps.app.goo.gl/LqcRd7NUdphFRe5g7 Synergy II: https://maps.app.goo.gl/JneJdp3qAJFkSRTP9
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Do you require a membership?No, you do not have to purchase a membership. You can stop on by as a 'Drop In' for a class (subject to availability).
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Do you have CONTRACT and MONTH-TO-MONTH Memberships?Yes! We offer both contract and month-to-month memberships!
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I have a membership and need to cancel earlier than anticipated. What is the cancellation fee?We are sad to see you leave. Please call or visit Synergy I for more details.
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What does a membership allow me to do?Gym Membership allows you: - Access to Open Gym (during operation hours) - Fitness classes on & off site - Discounts to Wellness services.
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Do all memberships allow me access to ALL classes?Yes, however the Pilates Reformer classes are an additional rate. With a Synergy Membership 12-month membership, you avail of a discount rate.
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Is there a trial period available before I sign up for an annual membership?No.
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How can I book a class?Oh, that's easy! Click the link below to book your class today! https://app.squarespacescheduling.com/schedule.php?appointmentType=category%3AIn%20Studio%20Classes&owner=20268594
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What happens if I book a class, but I am unable to make it?You must cancel within 24-hours before the class to not be assessed a cancellation fee.
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How many classes can I book at one time?You can book classes for the whole month.
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I'd like to make changes to a class booking, what do I do?Go into the class scheduling tool and then go to the class that you booked. From there, you can make the changes you need for the class.
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I'd like to schedule a private session? How can I do this?Please call 671-472-YOGA(9642), email synergystudios671@gmail.com or Visit Synergy I for more details.
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I'd like to book a session for Company Team Building. What do I do?Need Answer
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Can I sign up a friend for a class?Yes! You can sign up you + your friend for a class.